Shipping Policy
When you place an order with us, we aim for it to be carefully packaged and shipped within 1-2 working days.
All orders are usually delivered in 4-5 working days from the date of dispatch. You will receive tracking information by email as soon as it is dispatched.
We ship all the products anywhere in india.
Standard Shipping: Free
Shipping in 2-3 days: Rs.200/- extra.
Refund Policy
We always pack our products with extreme care to ensure that products that reach you are fully safe and have not been used before, thus we do not allow any returns or refunds.
We offer 100% exchange of the products if they reach in a damaged condition.
However, we want to make sure that you are fully satisfied with your order from us, always. If for any reason, you feel dissatisfied with your order please write to us at info@sangopan.com and we’ll do our best to assist you.
Privacy Policy
Last Updated: _______________
This Privacy Policy describes the privacy practices followed by Sangopan Tendercare Services Private Limited (“Sangopan” or “we” or “us” or “our”) when we collect, use, secure, and/or disclose personal data. Sangopan is dedicated to the health and well-being of mother and baby, by developing unique set of products and services which are delivered to the mother in the most professional manner. Sangopan strives to combine the essence of ancient and proven ayurvedic methods and techniques available from modern healthcare methods and is a category creator in postnatal home services that include post-natal massages for the mother and the baby, pre-natal and post-natal yoga, counselling, nanny services (“Services”) which are provided through http://www.sangopan.com/ (“Website”) or the mobile application of the Company (the “App”). Sangopan is committed to respecting and protecting individuals’ privacy rights. Sangopan may share information, including personal data, with any affiliate or group entity of Tendercare Services Private Limited, and they will use that information only for the purposes already described in this Privacy Policy.
Whom does it apply to?
This Privacy Policy also forms a part of our Terms and Conditions available at http://www.sangopan.com/. This Privacy Policy applies to our customers, users of our Services and/or users or visitors on Website (collectively referred to as “Users”).
What type of data is collected?
We collect your personal data or non-personally identifiable data when you create accounts on our Website, use or purchase our Services, or browse our Website. We collect this information in a variety of ways, including web forms, technologies like cookies, manual forms, and or other methods. You represent and warrant that you have the right to the data that you upload on our Website or App. Users are responsible for their data or any third-party personal data obtained, published, or shared through Sangopan and confirm that they have the right and a third party’s consent to provide the data to us.
The data you provide us:
Some of the data that we collect is provided by you while you use our Services or access or register on our Website. This may include, without limitation:
- Account information you enter during creation of accounts like your name, email address and phone number. Sangopan may also collect your alias, passwords while you are logging in to know your identity to correspond to our security compliances.
Users are requested not to provide sensitive personal information (personal information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, or biometric data for uniquely identifying a natural person, information concerning health or information concerning a natural person’s sex life or sexual orientation).
The data we collect:
While you access or browse our Website or use our Services, we collect some of the data automatically in our servers through cookies or web beacons on your website.
Cookies & Web logs – To enhance your experience on our Website, our web pages use “cookies”. Cookies are small text files that we place in your computer’s browser to store your preferences. We use cookies to understand Website usage and to improve the content and offerings on our Website. For example, we may use cookies to personalise your experience on our web pages (e.g. to recognise you by name when you return to our site). We also may use cookies to offer you products and services. You can configure your browser to accept all cookies or to alert you every time a cookie is offered by the Website’s server. Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. You may find that some parts of the site will not function properly if you have refused cookies. Please be aware that if you do not configure your browser you will accept cookies provided by this Website. The data collected from your browsers is stored in log-files with us. For more information on cookies and web beacons, please see our Cookie Policy here <<hyperlink>>. The data that we collect through these cookies and log files include:
Linked websites and third-party ad networks:
Our Website and Services may provide links to other third-party websites and services which are outside our control and not covered by this policy. We encourage you to review the privacy policies posted on these (and all) sites you visit or services you use. Our Website may also use third party network advertisers to display advertisements about our Services on third party websites, based on your visits to our Website as well as other websites. This enables us and these third parties to target advertisements by displaying ads for our products which might interest you. Third party network advertisers’ services may use cookies, JavaScript, and other technologies to make their ads effective and to personalize them to connect to you. These third-party cookies and other technologies are governed by each third party’s specific Privacy Policy, and not this one.
Aggregated Data:
We may provide these third-party advertisers with anonymized and aggregated information about your usage of our Website and our Services; however, we do not share your personal data with these third parties. You also have the option of denying the access of data to such third-party ad networks.
Why we collect data?
We may use the collected information in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our Website and Services in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a promotion, survey or other Website feature.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
- To comply with legal requirements.
How we process your data?
Methods of processing:
Sangopan takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of your data. The data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to Sangopan, in some cases, the data may be accessible to certain types of persons in charge, involved with the operation of Sangopan (administration, sales, marketing, legal, system administration) or external parties (such as third-party service providers, mail carriers, communications agencies) appointed, if necessary, as “Data Processors”.
Legal basis of processing:
We may process personal data relating to Users if one of the following applies:
- The Users have given their consent for one or more specific purposes. Note: Under some legislations, processors may be allowed to process personal data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of personal data is subject to European data protection law;
- provision of data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
- processing is necessary for compliance with a legal obligation to which Sangopan is subject;
- processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in Sangopan;
- processing is necessary for the purposes of the legitimate interests pursued by Sangopan or by a third party.
In any case, we will readily help to explain the specific legal basis that relates to the processing, and in particular whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Place:
The data is processed at the Sangopan’ operating offices and in any other places where the parties involved in the processing are located. Depending on the User’s location, data transfers may involve transferring the User’s data to a country other than their own.
Retention time:
personal data shall be processed and stored for only as long as required by the purpose they have been collected for. personal data collected for purposes related to the performance of a contract between Sangopan and the User shall be retained until such contract has been fully performed. Data collected for the purposes of Sangopan’ legitimate interests shall be retained as long as needed to fulfil such purposes. Users may find specific information regarding the legitimate interests pursued by us within the relevant sections of this document or by contacting us.
Sangopan may be allowed to retain certain data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, we may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, all data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
What are your rights as a User?
Users may exercise certain rights regarding their data processed by Sangopan. In particular, Users have the right to do the following:
- Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their personal data.
- Object to processing of their data. Users have the right to object to the processing of their data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
- Access their data. Users have the right to learn if data is being processed by Sangopan, obtain disclosure regarding certain aspects of the processing and obtain a copy of the data undergoing processing.
- Verify and seek rectification. Users have the right to verify the accuracy of their data and ask for it to be updated or corrected.
- Restrict the processing of their data. Users have the right, under certain circumstances, to restrict the processing of their data. In this case, Sangopan will not process their data for any purpose other than storing it.
- Have their personal data deleted or otherwise removed from the software or Website. Users have the right, under certain circumstances, to obtain the erasure of their data from Sangopan.
- Receive their data and have it transferred to another controller. Users have the right to receive their data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
- Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Details about the right to object to processing.
Where personal data is processed for a public interest, in the exercise of an official authority vested in the data Controller or for the purposes of the legitimate interests pursued by the Data Controller, Users may object to such processing by providing a ground related to their particular situation to justify the objection. A Data Controller is a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data, including the security measures concerning the operation and use of Sangopan. The Data Controller, unless otherwise specified, is the lawful owner of Sangopan.
Users must know that, however, should their personal data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Data Controller is processing personal data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights.
Any requests to exercise User rights can be directed to the Data Controller through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Data Controller as early as possible and always within one month.
Security of your personal data.
Sangopan is committed to protecting the personal data you share with us. We utilize a combination of industry-standard security technologies, procedures, and organizational measures, as mandated by law, to help protect your personal data from unauthorized access, use, or disclosure.
We recommend that you take every precaution in protecting your personal data when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. If you have any questions about the security of your personal data, you can contact us at _____________________.
Changes to this Privacy Policy.
Sangopan reserves the right to make changes to this Privacy Policy at any time by giving notice to its Users on this page and possibly within Sangopan and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to Sangopan. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. Should the changes affect processing activities performed on the basis of the User’s consent, Sangopan shall collect new consent from the User, where required.
Contact Information.
To know more about your Data, its processing or to exercise your rights subject to this Privacy Policy please contact us at Tendercare Services Private Limited, ________________________, or email us ________________ specifying your name and account along with your query.
Legal information.
This Privacy Policy has been prepared based on provisions of the applicable data Protection and Privacy Laws of countries that receive our Services, including the Information Technology Act, 2000, Information Technology (Reasonable Security Practices And Procedures And Sensitive personal data Or Information) Rules, 2011).
